Privacy policy

At Selniro, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you visit our website, make a purchase, or engage with our services.

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide you with a smooth and personalized shopping experience:

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect information such as your name, email address, phone number, billing and shipping address, and payment information.
  • Order Information: This includes details about the products you’ve purchased, transaction history, and other related details to process and fulfill your orders.
  • Device and Usage Information: We may collect information about your device, browser type, IP address, and how you interact with our website to improve functionality and provide better service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including providing shipping details, tracking information, and communicating with you about your order status.
  • Customer Service: To respond to inquiries, resolve issues, and provide assistance related to your orders and account.
  • Marketing and Promotions: With your consent, we may send promotional emails or newsletters about new products, offers, or updates. You can unsubscribe from these communications at any time.
  • Website Improvement: To enhance the functionality and user experience of our website, by understanding how customers navigate and interact with the site.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to protect our rights and the safety of our customers.

3. How We Protect Your Information

We take reasonable and appropriate measures to protect your personal data from unauthorized access, use, or disclosure. This includes using SSL encryption technology to secure sensitive information like credit card numbers during transmission.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following instances:

  • Service Providers: We may share information with trusted third-party service providers (such as payment processors, couriers, and marketing services) who assist us in operating our business and delivering services to you. These providers are obligated to protect your information and use it only for the services they perform on our behalf.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities, such as a court or government agency.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your shopping experience. Cookies are small files placed on your device that help us remember your preferences, track site usage, and improve our website functionality.

You can control or disable cookies through your browser settings, but please note that doing so may impact your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Selniro. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights

As a customer, you have certain rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You can request to correct any inaccurate or outdated information.
  • Deletion: You can request that we delete your personal data, subject to applicable legal requirements.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us at any time by clicking the "unsubscribe" link in the email or contacting us directly.

If you wish to exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated "Last Updated" date. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please contact us:

Phone: +61 401 432 273
Email: support@selniro.com
Business Days: Monday - Friday
Business Hours: 09:00 am - 05:00 pm
Address: 313 Elizabeth St, Sydney NSW 2000, Australia