Shipping Policy
At Selniro, we are committed to providing our customers with fast and reliable shipping. We offer Free Shipping across all of Australia, so you can enjoy the convenience of having your home decor delivered directly to your door without any extra costs. Please read our shipping policy below for more information on our shipping process.
1. Order Processing
We strive to process all orders as quickly as possible. Orders are typically processed within 1-2 business days. If your order is placed after our cut-off time of 10:00 pm (AEST), it will be processed on the next business day.
2. Shipping Methods
We offer Free Shipping on all orders within Australia, so there are no hidden shipping costs! Once your order is processed, it will be shipped using reliable courier services, including DHL and FedEx, to ensure it reaches you safely and on time.
3. Shipping Timeframes
- Processing Time: All orders are processed within 1-2 business days.
- Transit Time: Orders typically take 5-7 business days to be delivered.
- Total Delivery Time: Your order will be delivered within 6-9 business days from the date of purchase, depending on your location.
Please note that delivery times may vary due to external factors such as weather conditions, courier delays, or holidays.
4. Shipping Restrictions
Currently, we only ship to Australia. We do not offer international shipping at this time.
5. Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can check the status of your shipment using the provided tracking number directly on the courier’s website.
6. Delivery Issues
In the rare event that your order is delayed, lost, or damaged during transit, please contact us immediately at support@selniro.com or call us at +61 401 432 273. We will work with the courier service to resolve the issue and ensure that you receive your order as soon as possible.
7. Free Shipping
We offer Free Shipping on all orders within Australia. There are no additional shipping fees added at checkout, making your shopping experience at Selniro even more enjoyable.
8. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delayed or undelivered packages due to incorrect or incomplete addresses. If there are any issues with your shipping address, please contact us as soon as possible before your order is dispatched.
9. Contact Us
If you have any questions or need assistance with your order, please don't hesitate to contact us. Our customer service team is available Monday through Friday from 9:00 am to 5:00 pm.
Phone: +61 401 432 273
Email: support@selniro.com
Business Days: Monday - Friday
Business Hours: 09:00 am - 05:00 pm
Address: 313 Elizabeth St, Sydney NSW 2000, Australia